Terms & Conditions
1. Preamble
1.1. These terms and conditions are made between you as the student (hereinafter referred to as “you”) and your driving instructor (hereinafter referred to as “the instructor”).
1.2. The instructor is a franchisee of Drive like a Boss Ltd (hereinafter referred to as “the School”).
1.3. The School does not employ your instructor, but rather the School acts as an agent for the franchisee. The instructor is self-employed for the purposes of these terms and conditions.
1.4. The following terms and conditions represent the basis upon which training is offered by The School. The provision of training is subject to the acceptance of these terms and conditions.
2. You
2.1. You must hold a current, valid driving licence, provisional, full or international, and produce it on (or in advance of) your first training session. You must be fit to drive with regard to legal and medical requirements.
2.2. You are required to provide accurate information upon request relating to all matters of learning to drive.
2.3. All arrangements for lessons are made between you and your instructor. These arrangements include, but are not limited to, the date and time of a lesson, the arranged meeting point and also the length of the lesson.
2.4. All payments must be made direct to the instructor via means discussed and agreed with the instructor.
2.5. Any changes by you to lessons must be made by you providing notice to the instructor 48 hours before the lesson is due to take place. Changes may include, but are not limited to, cancellations and alterations to any detail of the lesson.
2.6. All changes made to lessons must be made directly with your instructor and not the school.
2.7. Where 48 hours’ notice is not provided, instructors may reserve the right to charge the full fee for any lesson(s) affected.
2.8. It is your responsibility to notify the instructor of any changes to your circumstances which would prohibit you from driving. These circumstances may include, but are not limited to, changes to health and eyesight, your ability to safely control a vehicle, or your right to drive through use of a provisional licence where your licence has been lost or revoked for any reason.
2.9. If you require tuition in your own vehicle, you must supply evidence from your motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.
2.10. You are not permitted to use a hand-held mobile phone or messaging device whilst driving or at any time whilst the engine is running.
2.11. Smoking during lessons in the car is not permitted under any circumstances.
3. The instructor
3.1. Void
3.2. All changes made to lessons by the instructor must be made directly with you and not the school.
3.3. Your instructor will do everything possible to ensure that your lessons start and finish on time but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions or extreme traffic congestion). In the event of postponement, fees paid in advance will be carried forward.
3.4. Your instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.
3.5. While your instructor will make every effort to ensure that the vehicle supplied for a lesson will be fully roadworthy and comply with all legal requirements at the start of the lesson, the instructor cannot be held responsible for vehicle failure that occurs during the lesson.
3.6. While your instructor will make every effort to ensure that the vehicle supplied for the test will be fully roadworthy and comply with all legal requirements at the start of the test, the instructor cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.
3.7. Your instructor will endeavour to maintain regular lesson slots at the same time each week to ensure continuity of learning; however, this cannot be guaranteed.
3.8. Your instructor reserves the right to refuse use of a driving school vehicle for a test if they consider that provision of a vehicle could cause a risk to public safety.
3.9. Void
3.10. Smoking during lessons in the car is not permitted under any circumstances.
3.11. Your instructor agrees to abide by the conditions of the Professional Code of Conduct (a copy of which will be provided on request). In the unlikely event of a complaint or dispute the guidelines of the Code of Conduct will be adhered to.
3.12. Your instructor will maintain a full and accurate driver record for you.
4. General
4.1. The minimum lesson period is one hour. If, for any reason, your instructor is late for the lesson, they will make a concerted effort to inform you of the estimated time of arrival. Any lost time will be credited to you, and when possible, the lesson will be extended by the time due – if this is not possible, the extra time will be carried forward to the next suitable lesson.
4.2. All sessions will start and finish at the same location unless alternative arrangements are made in advance.
4.3. Your instructor will determine a location for practical lessons which ensures both your and the public’s safety – this means that your instructor may need to drive you to and from the lesson location; this journey time forms part of the lesson as paid for.
4.4. Your instructor cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor, and therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DVSA.
4.5. Where a school car is used for a test, the booking period will be based upon the instructor’s normal diary schedule. Depending on the time of the test, this will require a minimum two-hour booking and possibly longer. This means that you pay the driving instructor for the full amount of time you are in the car on your test day. The lesson beforehand, the test and the journey home. This will always be a minimum of 2 hours.
4.6. Training vehicles provided by the school are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.
5. The School’s obligations
5.1. The School does not handle any payments for lessons. All payments must be made as per clause 2.3 above. Unless a gift voucher has been brought through the school and the money was paid to the school and not an instructor.
5.2. The School accepts no liability for payments made between you and your instructor.
5.3. The School accepts no liability for any loss to you or for any damage caused whilst participating in a lesson. This loss may include, but is not limited to, any loss of earnings or profit, loss of opportunity, business opportunity or business interruptions.
6. Your rights
6.1. These conditions do not affect any protection you have from consumer legislation.
6.2. We reserve the right to change or alter any of the terms and conditions without notice but will endeavour to inform pupils of any changes as soon as possible.
7. E-commerce terms
7.1. Scope. This section applies to purchases of physical goods (e.g., keyrings) made through our website (“Goods”). Driving lesson arrangements remain subject to the clauses above.
7.2. Product information. We aim to describe and display Goods accurately. Minor variations in colour, finish, or appearance may occur due to photography, lighting, or device display settings.
7.3. Prices and currency. Prices for Goods are shown on the website and are displayed in British Pounds Sterling (GBP £) unless stated otherwise. Any delivery charges (where applicable) will be shown during checkout before you place your order.
7.4. Checkout, payment security, and third‑party processing. Payments for Goods are processed securely via our payment provider. Depending on the payment method selected, you may be redirected to a secure hosted payment page (or an embedded secure checkout may be used) to complete your purchase.
7.5. Card statement descriptor. If you pay by card, your bank/card statement will show a descriptor for the transaction. The descriptor will be shown during checkout and/or in your order confirmation.
7.6. Order confirmation. After placing an order for Goods, we will send an order confirmation to the email address provided at checkout.
7.7. Delivery. Estimated delivery timeframes and shipping options (where applicable) will be shown during checkout and/or in your order confirmation. Delivery dates are estimates and may be affected by factors outside our control.
8. Returns & refunds (Goods)
8.1. Your consumer rights. Nothing in these terms limits any rights you may have under applicable consumer laws.
8.2. How to request a return. To request a return or refund for Goods, contact us using the details provided on our website and include your name, order number, and the item(s) you wish to return. We will provide return instructions, including the return address where applicable.
8.3. Return condition. Unless the item is faulty, damaged, or incorrect, Goods should be returned in a reasonable condition and, where possible, in original packaging.
8.4. Faulty, damaged, or incorrect items. If Goods arrive faulty, damaged, or incorrect, contact us as soon as reasonably possible. We may request photos or other information to help resolve the issue.
8.5. Refunds. If a refund is approved, it will be issued to the original payment method used for the order (unless otherwise agreed). Refund timing can vary depending on the payment provider.
8.6. Return shipping costs. Responsibility for return shipping costs (if any) will be confirmed in the return instructions. Where the return is due to a fault, damage, or our error, we will confirm how return shipping will be handled.
9. Warranty and liability (Goods)
9.1. Statutory warranty/guarantee. Goods come with legal rights relating to faulty or misdescribed products. These rights vary depending on the jurisdiction but typically include remedies such as repair, replacement, or refund.
9.2. No additional commercial warranty unless stated. Unless we explicitly state otherwise in writing, we do not offer an additional, voluntary commercial warranty beyond your statutory rights.
9.3. Limitation of liability
Nothing in these terms excludes or limits liability that cannot be excluded by law. Subject to that, we will not be liable for losses that are indirect or not reasonably foreseeable at the time you place your order.
10. Contact (Goods)
For questions about an order, returns, or delivery, please use the contact details provided on our website.
